Our Services
Phamaly Theatre Company is committed to producing theatre that is accessible for both artists and audiences. We provide the following services to our patrons for all our mainstage productions.
Accessible Seating
Phamaly guarantees wheelchair accessible seating with adjoining companion seats at all performances. The location of these seats are dependent on the facility, please see seating charts of individual shows.
Assisted Listening
For hard of hearing patrons, Phamaly offers assisted listening devices at all performances. This is an audio enhancement through an FM receiver and headset. These headsets should be requested at the box office and will be loaned on a first come first serve basis.
Captioning
For our hard of hearing and Deaf patrons, Phamaly offers open captioning at all performances. A captioner will scroll through the dialogue in sync with the actors spoken word. Depending on the venue this will either be projected onstage or will be available to read on a device available at the box office.
ASL Interpretation
For the Deaf community, Phamaly schedules an ASL intrepreted performances of every mainstage production.
If you are going to utilize interpretation for the scheduled performance please inform the box office when purchasing tickets to ensure you're seated in the designated seats for optimal viewing of the interpreters.
Requests for interpretation outside of the scheduled performances must be received 2 weeks prior to the performance and are subject to availability of interpreters.
Audio Description
For patrons who are blind or have low vision, Phamaly schedules an audio described performance of every mainstage production. A professional audio-describer provides a carefully timed narration of the onstage visual elements in the performance, including the action, costumes and scenery via Assistive Listening Device which you can request at the box office.
Requests for audio description outside of the scheduled performance must be received 2 weeks prior to the performance and are subject to the availability of the describers.
Tactile Tours
For our Blind and low vision patrons and patrons who would like to experience the show in another way, Phamaly provides tactile tours of all mainstage productions. The tactile tour will take place prior to a matinee performance. The crew will walk patrons through elements of the show and allow them to touch and feel items including sets, props and costumes.
To participate in the tactile tour, patrons must RSVP one week prior to the tour.
Large Print and Braille Programs
For our Blind and low vision patrons, Phamaly offers Large Print programs for all productions that can be requested at the box office. Phamaly also will loan out Braille programs for all productions, these can be requested at the box office and returned at the end of the performance.
Relaxed Performances
Phamaly provides a Relaxed Performance (similar to sensory friendly) for all mainstage productions for individuals with autism or other disabilities that create sensory sensitivities. These performances aim to provide a welcoming environment for individuals with sensory and cognitive disabilities, their families, and friends.
Accommodations for our Relaxed Performances include:
- A sensory guide will be available which explains what to expect
- A sensory warning light to let patrons know when to expect a loud noise, big lighting change, or sensitive content
- Low lighting in the theater so patrons are able to see should they need to move around or exit the theater
- Patrons are free to talk and leave their seats during the performance
- Designated quiet spaces will be available for those who might feel overwhelmed and need a break from the performance
Inclusive Hospitality
Phamaly believes making theatre accessible for all includes making it financially accessible as well. Phamaly provides Inclusive Hospitality tickets for $1 a piece for designated performances of every production. Two Inclusive Hospitality tickets can be purchased per person at the box office two hours before a designated performance. There are a limited amount of these tickets and are available on a first come, first serve basis.
