Technical Help Page

YouTube

General Description of Event: The show will be live streamed at 7:00PM MT on Phamaly Theatre Company’s YouTube Channel. Thirty minutes before performances (6:30PM MT) the link will be open to make sure you can connect to the entertainment. Everything is free to watch and family-friendly. Please type into the chat box if you have questions during the show.

Live Captions: Live captions will be provided through YouTube. On most devices the Captions setting will be available in the bottom right with a button labeled “CC”. On some devices the captions button can be found in the video settings.

Live Chat: On computers the chat automatically starts on the right side. At the bottom of the chat box is a button labeled “Hide Chat” that will allow you to minimize the chat window. On a phone or tablet the chat can be opened with the button shaped like a comment icon under settings.

Audio Settings: A few things can influence audio when watching a YouTube video. First make sure that the device being used has sound connected the correct speakers and set to the correct volume. Next check the settings on the video. There is a volume slide bar on the bottom left of the YouTube video.

Internet Connection: Make sure you have a strong internet connection for best experience and to avoid delays or freezing.

Zoom

Downloading Zoom: Audio Description and ASL Interpretation will be provided via Zoom. Zoom is an app and will need to be downloaded to the device you are watching the webathon from. The app is free to use. If you are on a computer visit Zoom’s website (https://zoom.us/) and select the “sign up” button and follow the steps, then use the link to join our stream. If you are on a smart device, visit your app store and download Zoom and join using the meeting ID. Make sure you use the correct link and use the password “Phamaly” to join. This process may take a several minutes, so please download Zoom ahead of time.

Device: Zoom is most compatible with desktop computers or laptops. You can join using a phone or other smart device, but this may impact the screen display. Please be sure to download Zoom to whatever device you will be using to watch the show.

Zoom Meeting Password (ASL and Audio Description): Phamaly

American Sign Language (ASL) Interpretation Zoom Link: https://us02web.zoom.us/j/86143013714?pwd=LzZ5OEhRZWVSb2ZBM2prb29aWkhudz09

Audio Description Zoom Link: https://us02web.zoom.us/j/87215467819?pwd=ZGdUUWpFelN4U0VRRVk5VFRTZDhSdz09

Audio Description Phone Number:  +1 669 900 6833, ID: 872 1546 7819, Passcode: 7262135

Connection Issues: Sometimes the meeting will have trouble connecting or there may be delays. It is always best to start with leaving the meeting and rejoining. Next check your internet connection. If you are still having trouble connecting you may consider switching to a different device. Finally, if you are using Audio Description only, you can join the meeting audio with the phone number above

Sound Settings: When you follow the zoom link your microphone and camera will be turned off. Please do not change these settings.  When prompted, please select “Use Computer Audio” to ensure you can access audio from the show. The volume settings can be managed through your device.  If you are having trouble with audio, first make sure that the device being used has sound connected the correct speakers and set to the correct volume.

Chat Settings: On the computer there is a comment box icon button. Select this button to reach the chat where you can ask questions, send comments, or show your love for Phamaly! If you are on a smart device, the chat will be located under settings options.

Video Settings for ASL: If you want the view of the interpreters larger or smaller, there are double vertical lines next to the interpreter boxes that you can drag right or left to adjust size. You will want to stay in gallery view to make sure bother interpreters are on screen.

Accessibility

American Sign Language (ASL) Interpretation Info: The ASL interpreted stream will be available via Zoom. Someone will be available throughout the event, just send questions to the chat. You can access this stream the password “Phamaly” and the following link: https://us02web.zoom.us/j/86143013714?pwd=LzZ5OEhRZWVSb2ZBM2prb29aWkhudz09

Audio Description Info: The audio described stream will be available via Zoom. Someone will be available throughout the event, just send questions to the chat. You can access this stream with the password “Phamaly” and the following link: https://us02web.zoom.us/j/87215467819?pwd=ZGdUUWpFelN4U0VRRVk5VFRTZDhSdz09

Live Captions Info: Captions will be live for this event and accessed through YouTube. On most devices the Captions setting will be available in the bottom right with a button labeled “CC”. On some devices the captions button can be found in the video settings.

How to Donate

Online: The link below leads to Phamaly’s BIG NIGHT “The Show Must Go On!” Webathon campaign page. We are happy to let you know that we can accept donations starting at $1.  https://secure.givelively.org/donate/phamaly-theatre-company/phamaly-s-big-night-the-show-must-go-on-webathon

Text-to-Donate: Text the code “BIGNIGHT2020” to the phone number 44-321. Follow the link to page where you can start your donation to Phamaly.

Check: If you would like to make your donation with a check please address it to 3532 Franklin Street Suite T2, Denver, CO 80205

If you cannot make a donation, please consider sharing why you love Phamaly on social media to help us gain support from our community, thank you!

Email info@phamaly.org with any other questions